Major breakthrough business for Mobile-Technologies with new customer in North Africa

Large telecom service provider in North Africa awards Mobile-Technologies order for delivery of a solution for omni-channel digital onboarding and enablement of customer-care services

A major telecom operator in North Africa has entrusted Mobile-Technologies to deliver its software and services for building an omni-channel digital identity management solution, as well as digitalized enablement for supporting services for high-volume customer journeys. The solution will allow customer onboarding for mobile services and for financial services, in channels such as service centres, call centre, customer care, in direct interaction with dealers, as well as in self-service, via dedicated Apps and web-portal. Beside capturing and validating identity data, including biometrics, the solution will enable onboarding and activation of SIM and e-SIM for mobile services, registration for mobile wallet, and other customer services such as activation or deactivation of value added services or change of subscription ownership.

The business engagement covers delivery of Mobile-Technologies software product iRM (Intelligent Registration Management) as well as specific customizations, services and and operational support for two years.

Mobile-Technologies Intelligent Registration Management (iRM) solution guarantees secure customer data capture, including biometric validations, data and document management, and service enablement, for end-to-end customer onboarding.

“This deal is a new acknowledgement that Mobile-Technologies’ product represents a proven and comprehensive offering, and our team’s expertise and know-how are appreciated by clients, considered being key when selecting their partner in the space of identity and access management. We are honoured to have been selected and awarded the order to deliver our solution for identity management and customer onboarding, this time complemented by additional services that will be offered to subscribers in all engagement channels, in a high volume and fast growing market in North Africa”

Bogdan Sacuiu, the CCO of Mobile-Technologies